Privacy Policy

Last updated: March 31, 2026

D&D Snow Services ("we", "our", or "us") is committed to protecting your personal information. This policy describes how we collect, use, and safeguard information when you visit our website or contact us for services.

Information We Collect

We collect information you provide directly (name, email, phone, project details via contact forms) and basic analytics data (pages visited, referral source) to improve our website. We do not sell your information to third parties.

How We Use Your Information

We use your information solely to: respond to your inquiries, provide estimates and services, and communicate relevant updates about your project. We will never spam you or share your details without your explicit consent.

Information We Collect — Additional Detail

In addition to contact and inquiry data, we may also collect:

• Property information: Address, driveway size, and access details you provide when requesting a snow removal quote or contract
• Service history: Records of services performed at your property, including dates, scope, and any notes relevant to future service
• Payment information: Handled by secure third-party processors — we do not store credit card numbers
• Communications: Emails, texts, or call notes related to your account or service inquiries

Analytics & Performance

We use Google Analytics and similar tools to collect anonymized, aggregated data about how visitors use our website. This includes pages visited, session duration, referral source, and geographic region (city/province level). This data does not identify individual users and is used solely to improve our website and marketing. You may opt out of Google Analytics tracking using the Google Analytics Opt-out Add-on.

Legal Basis for Processing

We process your personal information based on your consent (for marketing), contractual necessity (to deliver snow removal and winter maintenance services), legal obligations (Ontario record-keeping requirements), and legitimate business interests (improving our services and preventing fraud).

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers who assist us in operating our website and delivering services (e.g., scheduling software, email platforms). These providers are bound by confidentiality agreements and may not use your data for any purpose other than providing services to us.

We may also disclose information where required by law, court order, or governmental authority, or to protect the rights and safety of D&D Snow Services, our clients, or the public.

Cookies & Tracking

Our website uses cookies and similar technologies to improve your experience. We use:

• Analytics cookies — anonymized data about pages visited and traffic sources (Google Analytics)
• Functional cookies — to remember your preferences and improve site usability
• Essential cookies — required for basic website functionality and form submissions

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect your browsing experience. We do not use cookies for targeted advertising.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law:

• Contact & quote inquiries: Up to 2 years from the date of last contact
• Service agreement records: 7 years, in line with Ontario business requirements
• Marketing preferences: Until you unsubscribe, plus 1 year

You may request deletion of your data at any time by contacting us. We will fulfill deletion requests within 30 days, except where retention is required by law.

Your Rights Under PIPEDA

As a Canadian resident, you have the right to:

• Access personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent for marketing at any time
• Request deletion of your data (subject to legal retention obligations)
• File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, contact us in writing. We will respond within 30 days as required under PIPEDA.

Contact Our Privacy Team

For privacy-related questions, requests, or concerns, please contact:

• D&D Snow Services — Privacy Officer
• Email: info@ddsnowservices.ca
• Phone: (519) 502-3905
• Kitchener, ON, N2G 1Z9 — Mon–Sat 7AM–7PM

We are committed to addressing your concerns promptly. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.

Email Communications

With your consent, we may send marketing emails about seasonal contracts, pre-season pricing, winter preparation tips, and service announcements. Each email includes an unsubscribe link. You may also opt out at any time by emailing info@ddsnowservices.ca. Transactional emails (confirmations, invoices, service updates) are sent regardless of marketing preferences as they are required to deliver your service.

Privacy Complaints

If you have a concern about our data practices, contact our privacy officer at info@ddsnowservices.ca. We will acknowledge within 5 business days and resolve within 30 days where possible. If unsatisfied, you may escalate to the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.

Data Breach Notification

In the event of a security breach involving your personal information that poses a real risk of significant harm, we will notify you as soon as reasonably practicable and report to the Privacy Commissioner of Canada as required under PIPEDA. Notification will include the nature of the breach, the type of information involved, and steps being taken to address it.

Cross-Border Transfers

Some of our third-party service providers (e.g., analytics and scheduling platforms) may process data in the United States or other jurisdictions. Where this occurs, we ensure appropriate protections are in place in compliance with PIPEDA requirements.

Security Measures

We take the security of your personal information seriously. Our protective measures include HTTPS encryption, restricted internal data access, third-party provider due diligence, and staff awareness of privacy obligations. In the event of a data breach posing a real risk of significant harm, we will notify affected individuals and the Office of the Privacy Commissioner of Canada as required under PIPEDA.

Third-Party Links & Services

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party site you visit. D&D Snow Services is a member of the D&D Property Management network; you may wish to review the D&D Property Management Privacy Policy as well.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us and we will delete such data promptly.

Changes to This Policy

We may update this policy from time to time. The "Last Updated" date at the top of this page will reflect any revisions. Continued use of our website after changes constitutes acceptance of the updated policy.

Contact Us

Questions about this policy? Contact us at info@ddsnowservices.ca or call (519) 502-3905.