Terms of Service

Last updated: March 31, 2026

By using this website or engaging D&D Snow Services for services, you agree to these terms. Services are provided subject to a written service agreement signed by both parties. All work is performed in accordance with Ontario Building Code and applicable regulations.

Service Estimates

All estimates are provided in writing. Estimates are valid for 30 days from the date of issue. Final pricing may be adjusted if site conditions differ materially from those assessed during the estimate visit.

Services Provided

D&D Snow Services provides residential and commercial snow removal, driveway plowing, walkway shoveling, ice management and salting, heated wire installation, snow guard installation, plow and salt services, and seasonal flat-rate contracts. All services are subject to availability, weather conditions, and written booking confirmation.

For seasonal contracts, service triggers (e.g., snowfall thresholds) and coverage scope are defined in the individual contract. We reserve the right to adjust service timing based on storm conditions while maintaining safe and timely service.

Website Disclaimer

Information on this website is provided for general informational purposes. While we strive for accuracy, we make no warranties about the completeness or reliability of any content. We reserve the right to update or remove content at any time.

Intellectual Property

All content on this website — including text, images, logos, and design — is the property of D&D Snow Services and is protected by applicable copyright and trademark laws. You may not reproduce or distribute our content without prior written permission.

Payment & Cancellation

Payment is due upon completion of services unless otherwise agreed in a written seasonal contract. We accept major credit cards, e-transfer, and cash. For seasonal contracts, payment schedules are defined in the individual agreement.

We require at least 24 hours notice for cancellations or service rescheduling where weather permits. We reserve the right to reschedule services due to unsafe weather conditions at no penalty to the customer.

Liability Disclaimer

D&D Snow Services carries appropriate liability insurance. However, we are not responsible for:

• Pre-existing damage to driveways, walkways, or property surfaces
• Damage caused by hidden objects beneath snow (e.g., curb stones, garden borders)
• Damage resulting from the customer's failure to disclose property hazards prior to service
• Indirect or consequential losses arising from weather-related service delays

Damage claims must be reported within 48 hours of service completion. Our liability is limited to the value of the service provided.

Limitation of Liability

To the fullest extent permitted by applicable law, D&D Snow Services shall not be liable for any indirect, incidental, consequential, or punitive damages arising from use of our services or website. Our total liability for any claim shall not exceed the amount paid for the specific service giving rise to the claim.

Governing Law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. D&D Snow Services is a D&D Property Management sister company operating in Kitchener-Waterloo, Ontario.

Dispute Resolution

We encourage you to contact us first to resolve disputes informally. If unresolved within 30 days, either party may request mediation before pursuing formal legal proceedings. Any unresolved disputes shall be subject to the exclusive jurisdiction of the courts of Ontario.

• Step 1: Contact info@ddsnowservices.ca with a written description of your concern
• Step 2: We will respond within 5 business days and work toward resolution
• Step 3: If unresolved, voluntary mediation or formal proceedings in Ontario courts

About These Terms

These Terms of Service govern your use of the D&D Snow Services website at ddsnowservices.ca and the snow removal and winter maintenance services we provide. D&D Snow Services is a member of the D&D Property Management network, operating in Kitchener-Waterloo, Ontario.

Seasonal Contract Terms

Seasonal contracts cover the period and services specified in writing at the time of signing. Contract pricing is locked for the season. D&D Snow Services reserves the right to adjust service schedules based on storm severity and crew safety while maintaining the contracted service level. Early cancellation of seasonal contracts may result in a pro-rated settlement.

Force Majeure

D&D Snow Services shall not be liable for delays or failure to perform due to causes beyond our reasonable control, including extreme weather events, equipment failure beyond normal maintenance expectations, government restrictions, or supply chain disruptions. We will notify you as soon as possible and make reasonable efforts to resume services promptly.

Intellectual Property

All content on this website including text, images, logos, and design is the property of D&D Snow Services and is protected by applicable copyright and trademark laws. You may not reproduce or distribute our content without prior written permission.

Privacy

Your use of our website is also governed by our Privacy Policy, which is incorporated into these terms by reference. By using our website or services, you accept our Privacy Policy.

Amendments

D&D Snow Services may revise these terms at any time. The "Last Updated" date at the top reflects the most recent revision. Continued use of our website or services constitutes acceptance of the current terms. We recommend reviewing this page periodically.

Contact Us

Questions about these terms? Contact us at info@ddsnowservices.ca or (519) 502-3905. Mon–Sat 7AM–7PM, and 24/7 during winter storm season.